TERMS & CONDITIONS
By accessing and using this website, you agree to the following terms & conditions:
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. By submitting your purchase order to Vigilante.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Vigilante.com.au. Vigilante.com.au reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on Vigilante.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications. We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be a location in Australia, USA, EU and other countries.
Order Acceptance Policy
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vigilante.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. Vigilante.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
Vigilante.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping and Delivery
By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages. The delivery times provided by Vigilante.com.au are estimates only. Vigilante.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries. Customers who give authority for their order to be left unattended at their delivery address, do so at their own risk. Vigilante.com.au will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company. Certain factors such as order size, weight and shipping address may require us to ship via another method. Vigilante.com.au reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped. In the event that multiple items are ordered, part deliveries may be made where the stock is not available. All reasonable attempts to notify you will be made using the details you provided. The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. " Last house at end of driveway", " Office hours 9-5"). Drivers are unable to grant specific requests such as " Deliver between 1-2pm" or " Leave parcel in garden shed". Vigilante.com.au cannot be held responsible if your instructions are not followed.
Refunds & Returns
Returns are offered to orders shipping to an Australian address Only. If in any circumstance you pay for return shipping, Vigilante.com.au will not reimburse postage costs – all Returns must be through the returns section of the website. Only one return label will be issued per order. Returns must be in as new condition with tags attached unless faulty. Returns must be made within the timeframe listed on the returns page unless faulty. Some International payments or refunds may be processed in your local currency and your bank may charge conversion fees for these transactions. These rates and fees are out of our control and we accept no responsibility for any loss caused as a result. Vigilante.com.au terms and conditions do not nullify your statutory rights as a consumer. Vigilante.com.au will endeavour to provide our high level of customer service within these statutory rights.
Faulty Items and Limited Lifetime Warranty Information
All Vigilante® products have been crafted with great attention to detail and care using advanced technical manufacturing processes and materials. Our products are tried and tested and perform excellently for the activities and environments they were created for. Sometimes no matter how careful we are errors may occur in the manufacturing process. We're dedicated to making sure that our customers make the most out of their outdoor experience. With this in mind we created the Vigilante Lifetime Warranty on the workmanship and materials of the entire Vigilante range for life.
- Warranty is valid to the original purchaser only and does not cover second hand ownership or products used for commercial or hire purposes.
- Warranty issues can only be handled within the distribution zones of Australia and New Zealand.
- Absolutely no claim will be considered without proof of purchase.
- All products must be registered online within 12 months of purchase.
Limited Warranty excludes damage as a result of:
- Failure to notify the retailer/Vigilante within a short time of the damage occurring;
- Deliberately causing further damage to the product eg. cutting fabric with scissors or knife;
- Reasonable or excessive wear and tear;
- Damage as the result of mishandling by airlines or transit companies;
- Over-packing of a product;
- Heat, flame, or the natural elements;
- Accidental damage;
- Failure to adhere to care instructions;
- The use of chemical deodorisers or cleaners, other than pure soap flakes or wool wash;
- Failure to pitch a tent according to complete instructions;
- Pitching of tents on unstable ground.
- Damaged caused to a tent due to inclement weather or storms.
If, for some reason, you are not completely satisfied or find fault with the workmanship or materials of your Vigilante® product, simply return it, with your receipt, to the retail store where you bought it. If you have purchased via a local retailer, it is to be returned to that retailer. If you have purchased via an online store, your claim must be processed via the store your purchased your product from. If you have purchased directly via this site, please follow our return policy as highlighted within this document.
Approval is at the discretion of Vigilante®. If approved the product will be repaired or replaced as appropriate. In the case of discontinued models, the faulty item will be replaced with the most similar model from the current range. Vigilante® reserves the right to determine the reasonable cost of repair. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only make until the order begins processing. Vigilante.com.au cannot accommodate all address change requests. We highly recommend calling our customer service team on ……………. instead of emailing as we cannot guarantee instant responses to email enquiries. Vigilante.com.au takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
International Customs Charges
Some orders may incur a customs or import duty charge. Vigilante.com.au does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Vigilante.com.au will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Vigilante.com.au will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate
If notified before goods have been dispatched, Vigilante.com.au can accommodate order cancellations. If items have been shipped, Vigilante.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by Phoenix Leisure Group Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Phoenix Leisure Group Pty Ltd. All software used on the site is the sole property of Phoenix Leisure Group Pty Ltd or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Phoenix Leisure Group Pty Ltd prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information vigilante.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Vigilante.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, vigilante.com.au shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that vigilante.com.au is not responsible for the operation of or content located on or through any such site.
Credit Card Payments and Verification
All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount of the order will be frozen on your account and this amount is taken when the order is despatched. Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held. Some orders may be subject to small charge verification before they are approved for shipment. In these cases, a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but an authorisation which will release back to you.